Powerful Communication Techniques
Course Author: Brian Hughes, BCC
By the end of this course the learner will be able to:
- Understand effective listening habits and skills and a systematic method of listening behavior.
- Define and describe effective verbal communication practices and skills.
- Define and describe effected non-verbal communication practices and skills.
- Identify the principles of effective group communication and various roles and norms in a group communication process.
- Identify conflict resolution strategies and develop a personal, constructive approach to dealing with conflict situations.
- Understand and describe the concept of negotiation when working with patients, families, and staff.
- Summarize steps involved in communication to enhance goal clarification.
- Introduction to Communication
- Communication and Miscommunication Concepts
- Understand effective listening habits and skills and a systematic method of listening behavior
- Nonverbal Communication
- Group Communication
- Conflict Resolution & Negotiation
- Communication to enhance goal clarification
Number of Continuing Education Hours: 25
Credit towards Board Certification Requirements: 1
Aligns with the following Quality Indicators in What is Quality Spiritual Care in Health Care and How Do You Measure It? (HCCN. 2016).
- Structural Indicator 1.A. Chaplains as certified or credentialed spiritual care professional(s) are provided proportionate to the size and complexity of the unit served and officially recognized as integrated/embedded members of the clinical staff.
- Structural Indicator 1.C. Information is provided about the availability of spiritual care services.
- Structural Indicator 1.D. Professional education and development programs in spiritual care are provided for all disciplines on the team to improve their provision of generalist spiritual care.
- Structural Indicator 1.E. Spiritual care quality measures are reported regularly as part of the organization’s overall quality program and are used to improve practice.
- Process Indicator 2.B. All clients are offered the opportunity to have a discussion of religious/spiritual concerns.
- Process Indicator 2.C. An assessment of religious, spiritual, and existential concerns using a structured instrument is developed and documented, and the information obtained from the assessment is integrated into the overall care plan.
- Process Indicator 2.D. Spiritual, religious, cultural practices are facilitated for clients, the people important to them, and staff.
- Process Indicator 2.E. Families are offered the opportunity to discuss spiritual issues during goals of care conferences.