Effective Communication Techniques for Healthcare Professionals

Course Author: Brian Hughes, BCC
All healthcare professionals and providers need demonstrated proficiency in various aspects of communication. This course, Effective Communication Techniques for Healthcare Professionals, will review listening skills and methods, effective verbal and non-verbal practices, group communication, conflict resolution, negotiation, and goal clarification in order to provide the learner with effective tools for their daily use.
Learning Objectives

By the end of this course the learner will be able to:

  • Recognize effective listening habits and skills and a systematic method of listening behavior.
  • Define and describe effective verbal communication practices and skills.
  • Define and describe effected non-verbal communication practices and skills.
  • Identify the principles of effective group communication and various roles and norms in a group communication process.
  • Identify conflict resolution strategies and develop a personal, constructive approach to dealing with conflict situations.
  • Explain and describe the concept of negotiation when working with patients, families, and staff.
  • Summarize steps involved in communication to enhance goal clarification.
Course Outline
  1. Introduction to Communication
  2. Communication and Miscommunication Concepts
  3. Understand effective listening habits and skills and a systematic method of listening behavior
  4. Nonverbal Communication
  5. Group Communication
  6. Conflict Resolution & Negotiation
  7. Communication to enhance goal clarification
  8. Summary
  9. References
Number of Continuing Education Hours for Spiritual Care for Nurses: 20
The Spiritual Care Association Nursing Division is accredited as a provider of nursing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
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